Returns and Replacements Policy
At Krisashi, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or replace your item within 30 days of purchase. Please read our detailed policy below for more information:
Eligibility Criteria:
- Items must be unused, unworn, unwashed, and in the same condition as received.
- Items must have all original tags and packaging intact.
How to Initiate a Return or Replacement:
- Contact our customer service team within 30 days of receiving your order to initiate a return or replacement.
- Provide your order number and details of the item you wish to return or replace.
- Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
Return Shipping:
- Customers are responsible for the cost of return shipping, unless the item received is incorrect, damaged, or defective.
- We recommend using a trackable shipping method to ensure your return is received.
Refunds and Replacements:
- Refunds will be issued to the original payment method used for the purchase.
- Replacements will be processed once the returned item is received and inspected.
Exceptions:
- Some items may not be eligible for return or replacement due to hygiene reasons or other restrictions. Please check the product description for specific details.
Contact Us:
- If you have any questions or concerns about our Returns and Replacements Policy, please contact our customer service team for assistance.
Note: This Returns and Replacements Policy is subject to change without notice. Please refer to our website for the most up-to-date policy information.